Shipping, Refunds & Returns

Shipping

Rates & Options
Standard Shipping: $9.99 AUD
Express Shipping: $15.00 AUD
(Rates shown at checkout are definitive for your order)

Processing Time
We strive to process orders within 1–2 business days. Orders placed on weekends or after 3:00 pm AWST may be processed the next business day.

Delivery Estimates

These are estimates only; delays may occur due to carrier logistics or external factors beyond our control.

Tracking & Notifications
Once your order is shipped, you’ll receive an email with tracking details. Use this to monitor delivery progress.

Shipping Coverage & Limitations
We currently ship within Australia only.
We are not liable for shipments to incorrect or inaccessible addresses — please double-check your address when ordering.

Damaged or Lost Items
If your order is damaged or lost during transit, contact info@auspharm.com.au immediately with your order number and images. We will assist you.

Returns & Refunds

Change of Mind / “Unopened Product” Returns
Because nasal strips are personal and disposable, we generally do not accept returns for change of mind once the item is opened or used. However, if the product is unopened, sealed, and in its original condition, you may request a return within 14 days of delivery. The cost of return shipping will be borne by the customer, unless otherwise agreed.

How to Request a Return or Refund
Contact us at info@auspharm.com.au with your order number and a clear description or photo of the issue.

The address for postal returns is:

Nozoair Australia
Unit 5, 30 Erindale Road
Balcatta, WA 6021

Refund Method
Refunds are issued via the original payment method unless otherwise agreed.